Posted by Ronan on Jul 18, 2008 in Uncategorized | 3 comments
.. I have a load of blog posts I want to get done such as the Asus EEE vs IPod Touch, or funny phrases, or some funny Chinglish I saw abroad.
They’ll have to wait until I get this off my chest.
My mobile operator has a new scheme call ‘Connect Abroad Daily‘ . Apparently I “signed up for this in the store” said the operator. What Store ?? I’ve bought ALL my phones online since 2001. “Ohh” said the operator. I could sense a quiver in his voice and panic beginning to set in.
So when I asked why I was charged 24 euros for 43kb of data while abroad they said “eehhh dunno – please hold“. I waited for 5 minutes for my intrepid customer care representative to get back to me – “That charge will refunded and you’ll be charged the rate of 5 euro per Mb.” I said I’ve only used 43kb and it wasn’t acceptable to be charged 5 euros for 1/20th of a Mb. They backed down on it and charged per 10kb – which I am happy with.
I wanted to end the call have resolved this problem but just then I noticed the requested change of tariff I did online last month had not gone through – he said they would “recalculate this months cost and refund the difference AND the 24 euros on the next available bill“.. which is: September.
I think this is the straw that has broken the camels back – I’m switching.
Dunno to who yet.. but I’m switching. As soon as all the refunds has come through I’m switching.
Any recommendations ?
So the warning of the day is : if you have passport enabled and/or Internet allowance on your account watch for the ‘Connect Abroad Daily’ shite that has just kicked in. Make sure you ‘opt out’ of it.. otherwise you’ll get hit for a hefty bill.
I moved to 3 a few years back and as theirs is a virtual network on Vodafone, I’ve not noticed any appreciable drop off in coverage. And they give me a new phone every year! ok its for €9, but it is new to me as Sky would say even if it is last years fashion. Compare that to my previous network, who let me have an upgrade after few years and never told me nothing! otherwise
That said the 3 website is awful to get any information out of.
Thanks for the info Dan – I’ve read about 3′s terrible site and customer care from boards.ie – this makes me a bit nervous if anything goes wrong. In saying that, I like the idea you have flexible units to call/text or browser. Every month is different for me so the flexibility is tempting @ 19/29 euros.
Any one else with more advice??
Pre pay here with O2, so I don’t even get a bill to see how they screw me.